How much does delivery cost?
Standard delivery charges apply at checkout:
For made to order products, standard delivery is £3.95.
For packaged goods, courier delivery is £3.95.
Delivery is free if you spend £150 or more online.
Click & Collect is free of charge.
How can I receive my order?
Delivery of made to order products is available within a 20 mile radius of Wisbech, Cambridgeshire.
Packaged goods such as our Baking Kits can be delivered via courier across the UK within 2-3 working days (this might be slightly longer in busy periods).
Meal Delivery Service is restricted to PE13 and PE14 postcode areas only.
Click & Collect: Alternatively, you or anyone over the age of 18 can collect your order from us. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Collection from 33 Gaultree Square, Emneth, Wisbech, Cambridgeshire, PE14 8DA at a pre-arranged time.
Where is my delivery?
Our drivers will attempt to contact you if the delivery is running early or late. If your delivery has not arrived as stated and you haven't heard from us, please contact us 01945 474594.
When will my delivery be dispatched?
Once all the items in your order are ready, your order will be dispatched.
I'm not going to be in when my delivery is due – what should I do?
It's quick and easy to change your delivery. Please call us on 01945 474594.
Can you leave my delivery in a safe place?
We’re sorry but we cannot leave deliveries unattended.
Can I amend my order after I have completed checkout?
Yes, you can change your order up until Order Cut Off which is 12 noon seven days before your delivery/collection. We recommend calling us on 01945 474594 as soon as possible to discuss your order.
We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Products will not be left unattended, for example in a garage. If, in the unfortunate situation no one is available to accept your delivery, a card will be left by our driver asking you to contact us at your earliest convenience to arrange an alternative delivery time. Redelivery is subject to availability and is chargeable. If you fail to rearrange delivery, your order will be cancelled.
If we deliver outside the specified delivery period and no one is available to accept the order, a card will be left asking you to contact us. There will be no charge for the rearranged delivery, and we will do our very best to get your order delivered as soon as is practically possible. In cases where it is not possible to offer redelivery, your order will be cancelled and the cost of your order and any other associated charges will be refunded to you.
If you have not contacted us to rearrange a failed delivery or collection within 24 hours, your order will be cancelled and the cost of your order (excluding the cost of perishable items and any other associated charges) will be refunded to you.