1. BACKGROUND

1.1 The Client requires catering services and is of the opinion that the Caterer has the necessary qualifications, experience and abilities to provide services to the Client.

1.2 The Caterer is agreeable to providing such catering services to the Client on the terms and conditions set out in this Agreement.

1.3 In consideration of the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Caterer (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:

2. SERVICES PROVIDED

2.1 The Client hereby agrees to engage the Caterer to provide the Client with the following catering services (the "Services"): Daily meal – main course and optional dessert, as per the weekly booking form.

2.2 The order is to be delivered to the client’s address as per the booking form.

2.3 The time for delivery lunch time between 11.30am and 2.30pm.

2.4 The Services will also include any other catering tasks which the Parties may agree on. The Caterer hereby agrees to provide such Services to the Client.

2.5 Any changes to the menu in terms of ingredients/dish/days may be refused or will be accepted at the discretion of the Caterer only.

2.6 The Client must confirm the number of meals, specific dietary requirements

3.0 TERM OF AGREEMENT

3.1 This Agreement is of full force and effect from the date of this Agreement until the date of delivery/collection is over, subject to cancellation as provided in this Agreement.

3.2 In the event that either Party wishes to cancel this Agreement, they may do so at any time, however, that Party must provide written notice to the other Party at least 7 days before the delivery date.

4.0 LIABILITY

4.1 The Caterer/representative or employees are not liable for: damage to food not caused by the Caterer, property damage, client injury, harm caused by eating plastic accessories, post-delivery damage, and allergic reactions.

5.0 PERFORMANCE

5.1 The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.

6.0 CURRENCY

6.1 Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in GBP.

7.0 PAYMENT

7.1 The Caterer will charge the Client for the Services as follows (the "Payment"): Main course - £8.50 per person per day. Dessert - £3.50 per person per day. No delivery charge

7.2 Invoices submitted by the Caterer to the Client are due upon receipt and in advance of the delivery.

7.3 In the event that this Agreement is terminated by the Client prior to completion of the Services but where the Services have been partially performed, the Caterer will be entitled to pro rata payment of the Payment to the date of termination provided that there has been no breach of contract on the part of the Caterer.

7.4 The Caterer will be responsible for all income tax liabilities and National Insurance or similar contributions relating to the Payment and the Caterer will indemnify the Client in respect of any such payments required to be made by the Client.

7.5 The Caterer will be solely responsible for the payment of all remuneration and benefits due to the employees of the Caterer, including any National Insurance, income tax and any other form of taxation or social security costs.

7.6 Payment methods accepted: Telephone or BACs.

7.7 Penalties for late payment: any late payments will trigger a fee of 8.00% per month on the amount still owing.

8.0 REFUND POLICY

8.1 Please note that all orders are non-refundable due to their nature.

8.2 We strongly suggest that you inspect your food on at point of delivery. In the unlikely event the food stuffs are damaged, our delivery team will take away the damaged goods immediately and you will receive a replacement/refund as appropriate. Claims of damage will not be accepted after hand-over.

9.0 CONFIDENTIALITY

9.1 Confidential information (the "Confidential Information") refers to any data or information relating to the business of the Client which would reasonably be considered to be proprietary to the Client including, but not limited to, accounting records, business processes, and client records and that is not generally known in the industry of the Client and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

9.2 The Parties each agree that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information belonging to the other Party which they have obtained through the operation of the Agreement, except as authorised by that Party or as required by law. The obligations of confidentiality will apply during the term of this Agreement and will end on the termination of this Agreement except in the case of any Confidential Information which is a trade secret in which case those obligations will last indefinitely.

10.0 OWNERSHIP OF INTELLECTUAL PROPERTY

10.1 All intellectual property including recipes, designs & menus (the "Intellectual Property"), equipment that is used, developed or produced under this Agreement, will be the property of the Caterer.

10.2 Title, copyright, intellectual property rights and distribution rights of the Intellectual Property remain exclusively with the Caterer.

10.3 Sweet Things Savoury reserves the right to use photos of your meal(s) for our portfolio, please notify us if you do not agree to the use.

11.0 RETURN OF PROPERTY & EQUIPMENT

11.1 Except as otherwise provided in this Agreement, the Caterer will provide all supplies necessary to deliver the Services in accordance with the Agreement.

11.2 Please wash and dry your food cartons and recycle.

12.0 CAPACITY/INDEPENDENT CONTRACTOR

12.1 In providing the Services under this Agreement it is expressly agreed that the Caterer is acting as an independent contractor and not as an employee. The Caterer and the Client acknowledge that this Agreement does not create a partnership or joint venture between them and is exclusively a contract for service.

13.0 AUTONOMY

13.1 Except as otherwise provided in this Agreement, the Caterer will have full control over working time, methods, and decision making in relation to provision of the Services in accordance with the Agreement. The Caterer will work autonomously and not at the direction of the Client. However, the Caterer will be responsive to the reasonable needs and concerns of the Client.

14.0 NO EXCLUSIVITY

14.1 The Parties acknowledge that this Agreement is non-exclusive and that either Party will be free, before or after the order, to engage or contract with third parties for the provision of services similar to the Services.

15.0 NOTICE

15.1 All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties at the following addresses:

Client: address as per booking form.

Sweet Things Savoury 33 Gaultree Square, Emneth, Wisbech, Cambridgeshire, PE14 8DA

or to such other address/email addresses as either Party may from time to time notify the other.

16.0 INDEMNIFICATION

16.1 Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. 

16.2 This indemnification will survive the termination of this Agreement.

17.0 MODIFICATION OF AGREEMENT

17.1 Any amendment or modification of this Agreement or additional obligation assumed by either Party in connection with this Agreement will only be binding if evidenced in writing signed by each Party or an authorised representative of each Party.

18.0 TIME OF THE ESSENCE

18.1 Time is of the essence in this Agreement. No extension or variation of this Agreement will operate as a waiver of this provision.

19.0 ASSIGNMENT

19.1 The Caterer will not voluntarily, or by operation of law, assign or otherwise transfer its obligations under this Agreement without the prior written consent of the Client, except in the event the Caterer chooses to sell the business.

20.0 ENTIRE AGREEMENT

20.1 It is agreed that there is no representation, warranty, collateral agreement or condition affecting this Agreement except as expressly provided in this Agreement.

21.0 ENUREMENT

21.1 This Agreement will enure to the benefit of and be binding on the Parties and their respective heirs, executors, administrators and permitted successors and assigns.

22.0 TITLES/HEADINGS

22.1 Headings are inserted for the convenience of the Parties only and are not to be considered when interpreting this Agreement.

23.0 GENDER

23.1 Words in the singular mean and include the plural and vice versa. Words in the masculine mean and include the feminine and vice versa.

24.0 GOVERNING LAW

24.1 This Agreement will be governed by and construed in accordance with the laws of England.

25.0 SEVERABILITY

25.1 In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

26.0 WAIVER

26.1 The waiver by either Party of a breach, default, delay or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

How much does delivery cost?

For delivery costs please get InTouch with the store, 01945 465737, We only offer delivery in certain circumstance's
Click & Collect is free of charge.

How can I receive my order?

Delivery of made to order products is available within a 20 mile radius of Wisbech, Cambridgeshire. where applicable

Packaged goods such as our Baking Kits can be delivered via courier across the UK within 2-3 working days (this might be slightly longer in busy periods).

Meal Delivery Service is restricted to PE13 and PE14 postcode areas only.

Click & Collect: Alternatively, you or anyone over the age of 18 can collect your order from us. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Collection from 33 Gaultree Square, Emneth, Wisbech, Cambridgeshire, PE14 8DA at a pre-arranged time.

Where is my delivery?

Our drivers will attempt to contact you if the delivery is running early or late. If your delivery has not arrived as stated and you haven't heard from us, please contact us 01945 465737.

When will my delivery be dispatched?

Once all the items in your order are ready, your order will be dispatched.

I'm not going to be in when my delivery is due – what should I do?

It's quick and easy to change your delivery. Please call us on 01945 465737.

Can you leave my delivery in a safe place?

We’re sorry but we cannot leave deliveries unattended.

Can I amend my order after I have completed checkout?

Yes, you can change your order up until Order Cut Off which is 12 noon seven days before your delivery/collection. We recommend calling us on 01945 465737 as soon as possible to discuss your order.

Delivery info:

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Products will not be left unattended, for example in a garage.  If, in the unfortunate situation no one is available to accept your delivery, a card will be left by our driver asking you to contact us at your earliest convenience to arrange an alternative delivery time. Redelivery is subject to availability and is chargeable. If you fail to rearrange delivery, your order will be cancelled.

If we deliver outside the specified delivery period and no one is available to accept the order, a card will be left asking you to contact us. There will be no charge for the rearranged delivery, and we will do our very best to get your order delivered as soon as is practically possible. In cases where it is not possible to offer redelivery, your order will be cancelled and the cost of your order and any other associated charges will be refunded to you.

If you have not contacted us to rearrange a failed delivery or collection within 24 hours, your order will be cancelled and the cost of your order (excluding the cost of perishable items and any other associated charges) will be refunded to you.

Refunding You

Unfortunately, we are unable to refund made to order food orders. This does not however affect your statutory rights. We will explain refunds in more detail below…

Our Goodwill policy

In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, within 28 days after you have received your non-perishable and/or non-personalised, custom orders from us, you are not entirely satisfied with them you can return them with your proof of purchase and we will refund you for or replace/exchange the returned items. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a Sweet Things Savoury gift card or vouchers for the equivalent value of the returned items. Our goodwill policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and made to order or personalised items.

Your legal rights

Your other legal rights to refund or replacement under consumer laws:

Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for purpose and they must be of satisfactory quality. If we supply services to you, then we must supply them with reasonable care and skill.

During the expected lifespan of the product your legal rights under consumer laws in the United Kingdom entitle you to the following:

- up to 30 days: if you have changed your mind about the product you have purchased then unless the product is faulty, you have 30 days to return it in its original condition e.g. kept in the original packaging and labels and is undamaged and unused.

- up to six months: if your goods cannot be replaced, then you are entitled to a full refund, in most cases.

- over six months: if a fault develops after the first 6 months then you may be able to claim a refund or have the product replaced. However, we may require proof that the product is faulty.

- up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Online purchases:
Customers must inform the retailer that they wish to cancel within 14 days of receiving the goods. Customers then have 14 days to return the goods once the retailer has been informed. Refunds will be given within 14 days of receiving the goods back. 

If you have bought services from us, under consumer laws in the United Kingdom you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or you can get some money back if we cannot fix it.  If you have not agreed a price with us beforehand, what you are asked to pay must be reasonable. If you have not agreed a time beforehand, then it must be carried out within a reasonable time.

If you wish to exercise your legal rights to reject products you must return them in person to us (either where you bought them or post them back to us or, if they are not suitable for posting, allow us to collect them from you).  You will pay the cost of returning the goods whether by post or collection.

Exceptions to these rights:
There may be some exceptions to these rights such as for those products and services listed below where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless faulty, not as described, not fit for purpose or of satisfactory quality:   Chilled and Frozen Products (including Food Made To Order) & Gift Cards/ Vouchers.

None of the above affects your statutory rights.

You have additional rights of cancellation if you order products online.  These are described below in the section called "Cancellation rights".

Cancellation rights:
Details of our goodwill policy as well as a description of your rights to refunds or replacements as described above.  

You are also entitled under consumer laws in the United Kingdom to cancel your order if you are contracting with us online or by phone and, should you wish to do so, Sweet Things Savoury will refund or replace any products if you return them to us within 14 days after the day you receive them (so long as you have not unreasonably or unnecessarily handled or damaged them or their packaging).

There may be some exceptions such as those listed here where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless they are faulty or not as described or not fit for purpose or of satisfactory quality:   Chilled and Frozen Products (including all Food Made to Order); Gift Cards and Vouchers; or bespoke products made to your specification that have been clearly personalised.

We will also refund any services up until 14 days after we confirm to you in writing that we have accepted your order for them. Once we have completed the services however you may not be able to obtain a refund if you have changed your mind.

If you wish to exercise your right of cancellation for products that you have ordered online, you are obliged to retain possession of the products and take reasonable care of them or return them to us.

If you decide to cancel products that you have ordered online, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply.  This excludes the cost of delivery. We may make a deduction from the reimbursement for loss in value of any products supplied if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.

Please contact Sweet Things Savoury on 01945 474594 or by email to yummy@SweetThingsSavoury.com with any queries and notice of an order cancellation must be given by phoning Sweet Things Savoury or by email or in writing to Sweet Things Savoury, 33 Gaultree Square, Emneth, Wisbech, Cambridgeshire, PE14 8DA.

How can I pay for my order?

Orders need to be paid in person, via bank transfer or over the telephone.

Details will be supplied when you call us on 01945 465737

Any of the following cards may be used to pay for your order: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit.

If you wish to order using a gift card, please call into the store to pay, If payment is being made in part or whole by gift card, a gift card can only be applied to an order once. If the gift card is added to an order and the same order is later edited and increased in value, further funds from the same gift card cannot be taken even if subsequent funds are available.

If payment details have been given, we will charge your card at point of order.

Do I need ID if I collect my order?

All customers collecting an order, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the order. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.

Can I use a card under a different name to pay for my online order?

Yes, as long as you have the cardholder's permission and have updated the billing address during checkout to match the cardholder's.

What happens if my card is used fraudulently?

Through your bank or credit card provider, you may be entitled to cancel a payment or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy

We will treat all your personal data as confidential. We will keep it on a Shopify secure server and fully comply with all applicable privacy regulations and consumer legislation. If you would like to read more on how we collect, where we collect or how we use your personal information, please see our Privacy Notice here. You can also find information in the Privacy Notice on how to stop receiving marketing information.

Credit Card safety when shopping online

The Sweet Things Savoury website uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This technology is designed to minimise the risk that someone else could breach your privacy when shopping online with us.

Your payment details are held by us in a secure encrypted server and access to this data is secured by Shopify.

Errors/shortages, not fulfilling orders

If there are errors or shortages in what we supply to you, we ask that these are brought to our attention as soon as possible and preferably within 24 hours after the delivery or collection.